KFF Health News (7/25, DeGuzman) reports, “The Suicide and Crisis Lifeline’s 988 hotline marked its one-year milestone this month,” with “mental health experts” saying “the three-digit number made help more accessible than before.” The “huge increase of calls to 988 compared with those to the” old “1-800 number in just a year is likely linked to the simplicity of the three-digit code, said Adrienne Breidenstine, vice president of policy and communications at Behavioral Health System in Baltimore.” The hotline “does not use geolocation,” however, “meaning call centers don’t automatically receive information about callers’ locations,” and many older adults have a low awareness of the hotline and the services it offers.
Related Links:
— “A year with the 988 Suicide and Crisis Lifeline: What worked? What challenges lie ahead?,”Colleen DeGuzman, KFF Health News, July 25, 2023