USA Today (3/20, Slack) reports the Department of Veterans Affairs’ “suicide hotline is still sending nearly a third of calls to outside back-up centers despite pledges by Veterans Affairs officials to stop the practice last year after a scathing report found the centers had routed veterans to voicemail, an inspector general investigation found.” According to the IG’s new report, 30% of calls received by the hotline “rolled over to backup centers” as of November.
The Hill (3/20, Kheel) reports the IG also found that “none of the recommendations made in the original February 2016 report have been fully implemented.”
Related Links:
— “VA suicide hotline still riddled with problems, investigation finds,”Donovan Slack, USA Today, March 20, 2017.