CNN (3/21, Cheng) reports, “The US Federal Communications Commission has taken the first step toward adopting a rule that would require telecommunications companies to route calls to the 988 suicide and crisis lifeline based on the caller’s physical location rather than their phone number’s area code.”
The agency’s chairwoman, Jessica Rosenworcel, “said she has submitted a notice of proposed rulemaking to the full commission and expects the rule to pass a vote in the next several weeks, given bipartisan support for the change.” She said, “When people reach out to 988 for help, they should have confidence that the support they receive is local.”
Related Links:
— “988 mental health crisis calls may soon be routed based on location rather than area code,” Mira Cheng, CNN, March 21, 2024