Overall Customer Satisfaction With MA Plans Increasing, But Many Members Report Lack Of Coverage For Mental Health, Substance Use Disorder Services, Study Finds

Healthcare Finance News (8/18, Lagasse) reports, “Overall customer satisfaction with Medicare Advantage plans has increased this year, thanks largely to improvements in billing and payments, cost and provider choice.” However, according to the “J.D. Power 2022 U.S. Medicare Advantage Study, some concerning trends are brewing beneath the surface of those positive numbers.” Specifically, “a majority of Medicare Advantage plan members are saying they don’t have enough coverage for mental health and substance use disorder services.”

Related Links:

— “Medicare Advantage lacking for mental health coverage “Jeff Lagasse, Healthcare Finance News, August 18, 2022

Posted in In The News.